Shipping
We currently ship worldwide. Orders are typically processed and transferred to USPS or DHL within 4-8 days (except during large sales, where we ask for up to 2-3 weeks due to high volume). Please make sure the address is correct (including your Paypal address if you checkout with either of those) as an incorrect address may significantly delay your order.
In an effort to get your orders out faster, our shipping software will automatically combine shipments when it is able. However, we are unable to accommodate requests to manually combine orders or refund shipping charges. Orders that are combined result in a heavier package, which means more postage is required to ship the order.
Daisy Delani & Co. is not responsible for change of address or packages lost or delayed in the mail system.
Sale Shipping: Sale items are Final Sale. Sale orders will begin shipping immediately but may take up to 2-4 weeks to ship due to high volumes.
Returns & Exchanges
We’re happy to help with your return/exchange. Any product that is unused and unwashed, in its original packaging, and has been purchased within the last 14 days is eligible for return. Items purchased on sale ( Black Friday, Spring Sale, Second Sale, Online Warehouse Sale) will be marked as "final sale" and are not eligible for return.
Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed.
Return Criteria:
- In original condition (unwashed/unworn)
- With original packaging
- Purchased within last 14 days
- International orders are not eligible for returns/exchanges
Steps to return/exchange:
- Go to Dasiy Delani & Co- Returns Center, enter your order number and zip code
- Select the items you want to return or exchange, and answer a few questions to understand the reason for the return (answers will not affect your ability to return)
- Select which action you'd like to take:
- Replace with another of the same item
- Exchange for a different item
- Receive a store credit for the full purchase price
- Receive a refund to your original payment method, minus a 15% handling fee.
- Print the prepaid return shipping label, repack items into a box or mailer, and drop off at local post office. Please do this quickly as your refund or exchange will not be processed until your return items have been mailed.
Please note: We will cover shipping charges back to our warehouse. Original shipping charges will not be refunded. Previously exchanged items are not eligible for returns or additional exchanges.
Visit Dasiy Delani & Co- Returns Center to process your return or exchange.
Please note that our policies are subject to change. Refer to this page to read our current policy.
Manufacturing Defects
We stand behind our products 100% and pride ourselves for having an amazing quality control team working hard to ensure the highest quality possible. However, there are some rare cases where a faulty item slips through.
We will allow returns on any items that have manufacturing defects for 14 days from the date of purchase.
Not covered under warranty (non-returnable, no exceptions)
- Normal wear and tear (wear holes, pilling, snags on fabric)
- Items that have been modified or personalized
- Accidental damage (washing machine, torn, melted, ate by dog etc.)
- Shrinkage
- Stains from washing or using
- International orders, sale items, and in-person sales
Covered under warranty (returnable AFTER wash/use, within 14 days)
- Sewn seams and stitching
- Buttons
- Button holes
To contact us about warranty questions or to make a claim, please email us at 📧 stock@daisydelaniandco.com.
Missing item
If you find an item is missing from your order, please report this to us within 3 days of the delivery date no exceptions by emailing 📧 stock@daisydelaniandco.com. Ensure to include a photo for proof that item is missing and a photo of the packing slip.
International Shipping
All orders are shipped using DHL or Fedex. Packages may take 2-8 weeks to arrive, depending on the country.
The customer is responsible for any additional fees that may apply to your package once it arrives in your country (taxes, tariffs, customs, duties, etc.). These fees are set by and paid to your country, and are not paid to Daisy Delani & Co.
Lost/Delay Package
In the event that your package delays or is missing due to postal carrier issues, please be advised that we are not held responsible. Kindly allow a waiting period of 20 days before we can initiate a claim for a missing item. While packages typically arrive promptly, adherence to carrier policies necessitates the waiting period. Chargebacks will not be accepted within this timeframe.
For further assistance, please email 📧 stock@daisydelaniandco.com.